Terms & Conditions

These terms govern the relationship between Review Lab L.L.C (Business No. 812366509, Rruga UÇK, Prishtinë 10000, Kosovo), operating the Gastilo platform, and the business that subscribes to Gastilo services (the customer).

By ordering a service, creating an account or using the platform, the customer accepts these terms.

Gastilo is offered as modular services that can be booked individually or as the Gastilo Complete package:

• Website — a branded restaurant website.
• Menu — digital and QR menus.
• Reservations — online bookings and table management.
• AI Chat Assistant — automated guest answers.
• Social Media Management — managed social presence.

We continuously improve the platform. Features may be added, changed or replaced, as long as the agreed service is not materially reduced.

• A contract is concluded when we confirm the customer's order or proposal in writing (email is sufficient).
• Subscriptions run monthly and are billed in advance for each month.
• Setup work begins once the customer has provided the required content and access.
• Prices may change with at least 30 days' written notice; the customer may cancel before the change takes effect.

• Invoices are payable within 14 days of the invoice date unless agreed otherwise.
• Prices are exclusive of any applicable taxes, which are added where required by law.
• If payment is more than 14 days late, we may suspend the affected services after notifying the customer.

• Either party may cancel a monthly subscription with 30 days' notice to the end of the current billing month.
• We may terminate immediately for serious breach, unlawful use or repeated non-payment.
• After termination, the customer can request an export of their content for up to 90 days, after which we delete it.

• Provide accurate business information, menus, prices and opening hours, and keep them up to date.
• Ensure they hold the rights to all texts, photos, logos and other material they upload.
• Use the platform lawfully and keep account credentials confidential.
• Comply with data protection law towards their own guests, including allergen and pricing information duties.

The customer keeps all rights to their own content and grants us the licence needed to host, display and publish it as part of the service.

Gastilo, the platform, its software, templates, designs and trademarks remain the property of Review Lab L.L.C. Templates and designs may not be resold or redistributed.

We aim for high availability but cannot guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support is provided by email during business days.

The AI Chat Assistant generates answers automatically and may occasionally be inaccurate or incomplete. The customer remains responsible for the information published about their business and should review the assistant's configuration and content regularly.

We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For ordinary negligence we are liable only for breach of essential contractual duties, limited to foreseeable damage typical for this type of contract.

In any case, our total liability in a 12-month period is limited to the fees paid by the customer in that period. We are not liable for lost profits or for content provided by the customer. Neither party is liable for delays caused by events beyond their reasonable control.

How we handle personal data is described in our Privacy Policy. For guest data processed on the customer's behalf, Gastilo acts as a processor.

These terms are governed by the law of the Republic of Kosovo. The competent courts of Prishtina have jurisdiction, unless mandatory consumer law provides otherwise.

We may update these terms with 30 days' notice. If a provision is invalid, the rest remains in force. Last updated: 18 August 2026.